Your Privacy Is Our Commitment
Your personal information on the bh99e platform is stored with SSL encryption and strict security measures — we place the highest importance on your trust.
1. Introduction & Scope of Policy
bh99e is a trusted online betting and casino platform in Bangladesh. Protecting the privacy and security of the personal information you share with us while using our website is our top priority. This privacy policy clearly explains how bh99e collects your information, why it is collected, how long it is stored, and whether any information is shared with third parties.
This policy applies to all bh99e services — website browsing, account creation, financial transactions, and customer support — these guidelines apply to everything.
2. What Information We Collect
bh99e collects information in several ways. The details are described below:
2.1 Information You Provide
Information you voluntarily provide when creating an account and using our services:
- Full name and date of birth
- Email address and mobile number
- Information related to your payment method (bKash, Nagad, or Rocket account number)
- Documents required for identity verification (where applicable)
- Messages and information you provide when contacting customer support
2.2 Automatically Collected Information
When you use the bh99e platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the site and browsing activity
- Information collected through cookies and similar tracking technologies
- Transaction history and gameplay data
2.3 Information Received from Third Parties
For identity verification and fraud prevention, bh99e may collect certain information from trusted third-party services. This information is used solely for security purposes.
3. Purpose of Data Use
bh99e uses the information you provide for the following purposes:
Your information is needed to create, verify, and securely maintain your account.
To complete deposit and withdrawal transactions via bKash, Nagad, or Rocket.
To provide you with efficient assistance via live chat and email and to resolve issues.
To detect suspicious activity and protect the security of the platform.
To inform you of important policy changes, security alerts, and account-related information.
To analyze user experience and improve the overall quality of bh99e's services.
4. Data Storage & Security Measures
bh99e follows industry-standard technologies and practices to keep your information secure:
4.1 Encryption Technology
Our platform uses 256-bit SSL encryption technology. This keeps your personal information and financial transaction data fully protected. When you see "https://" in your browser's address bar, it means the connection is encrypted.
4.2 Data Retention Period
Your personal information is retained for as long as:
- Your account remains active
- It is needed to provide services
- It is required to meet legal obligations
- It is considered necessary for dispute resolution
Some information may be retained for a specific period even after an account is closed. This is primarily for fraud prevention and legal requirements.
4.3 Access Control
Among bh99e staff, only authorized personnel can access your information, and only the information necessary to provide services is made available to them. All staff are bound by strict confidentiality agreements.
5. Cookies & Tracking Technologies
bh99e uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies We Use
- Essential Cookies: These are necessary to keep the platform's core functions running. Login sessions, security tokens, and similar items fall under this category.
- Functional Cookies: These help remember your preferences, such as language selection or display settings.
- Analytics Cookies: These are used to analyze which sections of the site receive the most visitors and to improve service quality.
5.2 Cookie Controls
You can control or reject cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.
6. Data Sharing & Disclosure
bh99e does not sell or rent your personal information to third parties. However, information may be shared in certain specific cases:
6.1 Service Provider Partners
Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), technical services, and security verification. These partners are contractually bound to comply with bh99e's privacy standards.
6.2 Legal Requirements
In cases of legal obligation, government directive, or court order, bh99e may disclose applicable information. Such disclosure is always limited to the minimum information necessary.
6.3 Corporate Changes
In the event of a business merger or acquisition, user information may be transferred. You will be properly notified before any such change.
7. Your Data Rights
As a bh99e user, you have the following rights over your own information:
7.1 Right to Access
You can request details of the information stored about you by bh99e at any time. Send a request to [email protected].
7.2 Right to Rectification
If any information in your profile is incorrect or outdated, you can request a correction. We will make the correction within a reasonable time.
7.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, complete deletion may not be possible if there are legal obligations or active disputes.
7.4 Right to Data Portability
You can request to receive the information you have provided in a machine-readable format.
7.5 Right to Object to Processing
If you believe your information is being processed unfairly, you can raise an objection. We will review your complaint and take necessary action.
To exercise any of the above rights, please contact our support team: [email protected]. Requests can also be made through our 24/7 live chat support.
8. Minor Protection & Age Verification
bh99e is for users aged 21 and above only. Our platform does not collect any information from minors and does not provide services to them.
Age is verified at the time of account registration. If we learn that a minor is using our platform, that account will be immediately closed and all associated information will be deleted.
If you believe a minor is using bh99e, please notify us immediately at: [email protected].
9. Policy Changes & Updates
bh99e reserves the right to change or update this privacy policy as needed over time. For any significant changes:
- The "Last Updated" date at the top of the policy will be changed
- Registered users will be notified by email
- A clear notice will be posted on the site
Continued use of the platform after changes will be considered as your consent to the updated policy. It is therefore recommended that you review this policy regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us:
Get support in Bengali and English via live chat 24 hours a day, 7 days a week.
Send privacy-related requests to: [email protected]
We consider all privacy-related requests with due importance and try to respond within a reasonable time. bh99e is committed to maintaining your trust — we are always here for you as a safe and reliable platform.